Policy document · Independent Brisbane airport parking guide
Privacy Policy
This policy covers the personal information collected through airportparkingbrisbanes.com, how long it is kept, and how to ask us about it. The site is an independent guide to Brisbane airport parking, run from 11 The Circuit, Brisbane Airport QLD 4008, Australia — it is not operated by the airport or by any parking operator listed on it.
What this page answers
Who collects your details, which records we hold, what we never ask for, and the four things you can ask us to do with your information. It applies to this website only. Parking operators, airlines and comparison marketplaces run their own policies, and bookings you make with them are covered by theirs.
Information we collect
Two kinds of records, and nothing beyond them. Details you type in: your name, your email address, and whatever you write in a message sent through the contact form. Details the site records on its own: pages viewed, an approximate location worked out from your IP address, browser type and device type.
You may include a NSW or interstate trip length, a terminal choice, or a flight date in a message if it helps us reply. That is your choice; we do not ask for it and we cannot look it up. We do not collect payment card details, tax file numbers, passport numbers or booking references unless you decide to put one in a message yourself.
If you only read the guide pages and compare airport parking options, you never need to give us anything. Sending a message is what creates a record tied to you.
Name, email address and message content
Pages visited, approximate location from IP address, browser and device type
Payment card details, identity documents, booking references — unless you choose to send one
A guide site, not a booking desk
How we use information
Three jobs, stated plainly: to answer your enquiry, to run and maintain the website, and to see which guide pages people actually find useful so the content can be improved. Technical information is read in aggregate — how many visitors reached a page, not which page a named person opened.
Not for automated decision-making
No profiling, no automated scoring, no decisions made about you by a system.
Not sold to anyone
We do not sell personal information to third parties, and we do not hand it to parking operators, airlines or comparison marketplaces for their own marketing.
Legal basis and consent
When you send a message through the contact form, we handle it on the basis of the consent you give at that moment, and for the purpose of replying to it. That is the whole reason the record exists.
Technical information collected through cookies and similar technologies is handled as described in our Cookie Policy. Where the law requires consent for that kind of collection, consent is requested before it happens — and you can decline without losing access to the guide.
Sharing and disclosure
Information goes to two places at most. First, service providers who host or maintain the website, and only as far as they need it to do that work. Second, a disclosure required by law, regulation or a valid legal request.
That is the full list. We do not share personal information with parking operators, airlines or comparison marketplaces so they can market to you, and we do not pass it to advertising networks. If you go on to book through a third-party operator linked from this guide, that operator collects your details directly under its own policy — from that point on, you are not dealing with us.
Retention
Contact enquiries stay on file for as long as it takes to handle the request, plus a reasonable period afterwards for record-keeping. Technical and analytics information is kept for a limited period that matches the reason it was collected in the first place.
Once a record is no longer needed, it is deleted or anonymised so it can no longer be tied to you.
Children
This site is written for a general audience and is not directed at children. We do not knowingly collect personal information from children.
If you believe a child has sent personal information through this site, write to us or call the number above and we will take appropriate steps to remove it.
Your rights
Subject to applicable law, you can ask us to do four things with the personal information we hold about you. Send the request using the contact details on this page and include enough detail for us to identify the information concerned — a rough date, the email address you wrote from, or the subject of your message is usually enough.
Ask what personal information we hold about you, and receive a copy.
Point out anything inaccurate and ask for it to be fixed.
Ask us to delete the record, where we are not required to keep it.
Object to certain processing, or withdraw consent you gave earlier.
We respond within a reasonable period. You can also raise a concern with the privacy regulator that applies to you in Australia.
Security
Reasonable technical and organisational measures are in place to protect personal information against unauthorised access, loss or misuse.
No method of transmission or storage is completely secure, and we cannot promise that information will never be affected by a security incident. What we can state is what happens if one occurs: we will act as required by applicable law, and we will tell you where the law says we must.
Practical advice for anything you send us: keep it to what we need to answer your question. Avoid pasting booking references, card numbers or identity document numbers into the message — they are not required to reply, and sending less is the simplest protection you control.
Changes to this policy
This policy is updated when the site changes, when the services used to run it change, or when the law does. The version published on this page is the one that applies from the date it appears here.
Continued use of the site after an update means you accept the revised policy. If a change materially affects how we handle contact messages, we will say so on this page rather than quietly rewriting it. Older versions are not archived publicly; if you need to know what a previous version said, contact us and we will help.
Common questions about your information
Do I have to send personal details to use this guide?
No. You can read every guide page, compare airport parking options and follow the pre-booking steps without giving us anything at all. A record only exists if you write to us.
Is this site run by the airport or by a parking operator?
Neither. It is an independent Brisbane airport parking guide operated from 11 The Circuit, Brisbane Airport QLD 4008. We do not take bookings ourselves, and this policy applies only to what happens on this website.
What happens to my details after I book with an operator?
The operator collects them directly and becomes responsible for them. We do not receive your booking record and we cannot change or cancel a booking made with someone else. Questions about a booking belong with the operator you booked through.
How quickly will you answer a request about my information?
Within a reasonable period after we receive it. Include the email address you wrote from and roughly when, so we can find the right record quickly and reply to the correct place.
Where else can I read the rules this site follows?
Our Cookie Policy explains cookies and analytics in detail, and our Terms of Service set out the conditions for using the guide.
Contact
Questions about this Privacy Policy, or requests relating to your personal information, can be sent to the site office at 11 The Circuit, Brisbane Airport QLD 4008, Australia, or by phone on +61 7 3406 3000. Write to [email protected] or use the contact page when you want to keep the message on the website. Please include enough detail for us to identify the information concerned.
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